TERMS AND CONDITIONS

Reservai Booking Platform — International

Effective Date: 4 September 2026
Last Updated: 4 September 2026

CONTENTS

1. Introduction and Acceptance
2. Definitions
3. Reservai's Role
4. Accounts, Eligibility, and Verification
5. Service Provider Terms
6. Customer Terms
7. Bookings, Recurring Services, and Policies
8. Payments and Payment Methods
9. Provider-Owned Payment Gateway
10. Plans, Fees, Commissions, and Billing
11. AI Features
12. Settlement, Refunds, Disputes, and Chargebacks
13. Data Protection and Privacy
14. Content and Intellectual Property
15. Third-Party Services and Embeds
16. Acceptable Use
17. Communications and Reviews
18. Disclaimers and Liability
19. Suspension and Termination
20. Governing Law and Disputes
21. General Provisions
22. Contact Information

1. INTRODUCTION AND ACCEPTANCE

1.1 About These Terms

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you and Digiteon Technologies L.L.C-FZ, trading as Reservai ("Reservai," "we," "us," or "our"), a company registered in the United Arab Emirates under registration number 2306345.01.

1.2 Which Platform These Terms Cover

These Terms apply to the Reservai international platform made available at getreservai.com and its associated booking pages, portals, widgets, and embedded experiences. Reservai also operates a separate platform for the United Arab Emirates at reservai.ae, which has its own terms. Both platforms now work the same way — the Service Provider is paid directly and Reservai does not hold Booking funds — but the UAE platform also carries obligations relating to a payment mode it operated in the past, which its own terms explain. If you hold an Account on both, the terms applicable to the platform you are using at the time govern that activity.

1.3 Agreement to the Terms

By creating an Account, clicking an acceptance control, accessing the Platform, placing or managing a Booking, enabling an integration, or otherwise using Reservai, you agree to these Terms and our Privacy Policy. If you use the Platform for a business or other legal entity, you confirm that you have authority to bind that entity.

1.4 Electronic Agreement

You agree that electronic acceptance, records, notices, confirmations, invoices, and communications may be used in connection with the Platform. You are responsible for keeping your contact information current and retaining copies needed for your records.

1.5 Users

The Platform may be used by Service Providers, authorised Staff Users, Customers, and visitors. Additional terms displayed during a specific feature, plan, payment, booking, or integration flow also apply to that activity.

1.6 Language and Mandatory Rights

These Terms are provided in English, and the English version prevails. A translation may be provided for convenience. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded, including mandatory consumer rights available to you in your country of residence. If a provision conflicts with mandatory law, that law prevails to the extent of the conflict.

2. DEFINITIONS

"Account" means an account used to access the Platform.

"AI Features" means Reservai features that use artificial intelligence, machine learning, language models, or similar automated technologies, including the AI Booking Assistant.

"Booking" means a reservation or recurring series for a Provider Service created or managed through the Platform.

"Booking Amount" means the amount associated with a Booking, including any applicable base price, quantity, add-ons, deposit, tax, surcharge, discount, cancellation charge, no-show charge, or amendment adjustment.

"Commission" means a percentage, fixed, or other platform charge applied under the Service Provider's plan and transaction scenario, payable by the Service Provider to Reservai.

"Customer" means a person who browses, creates, pays for, receives, or manages a Booking.

"Offline Payment" means payment taken directly by the Service Provider outside the Platform, such as cash or bank transfer at or around the time of service, and recorded against the Booking.

"Payment Processor" means a third-party payment, banking, or settlement provider used in connection with the Platform, including a processor connected by a Service Provider.

"Platform" means Reservai's international websites, dashboards, booking pages, portals, widgets, embedded interfaces, chat experiences, APIs, communications, and related services.

"Provider-Owned Gateway" means a supported payment account or gateway owned or controlled by a Service Provider and connected to Reservai, through which Customer payments settle directly to that Service Provider.

"Provider Content" means information, pricing, policies, branding, images, files, messages, and other content supplied or configured by a Service Provider or its Staff Users.

"Provider Service" means an appointment, rental, class, recurring service, home service, equipment hire, venue hire, or other lawful offering listed by a Service Provider.

"Service Provider" means a business or person that lists, sells, manages, or fulfils Provider Services through the Platform.

"Staff User" means a person invited or authorised by a Service Provider to access its Account.

3. RESERVAI'S ROLE

3.1 Technology Platform

Reservai provides technology that enables Service Providers to publish Provider Services, manage schedules and resources, accept and administer Bookings, communicate with Customers, and use supported payment and AI features.

3.2 Reservai Is Not a Payment Service

On this Platform, Reservai does not collect, hold, transmit, or pay out Booking funds, does not act as a merchant of record, payment institution, money transmitter, or escrow agent, and does not provide banking or payment services. Card payments are processed by the Service Provider's own connected Payment Processor and settle directly to that Service Provider. Other amounts are taken by the Service Provider as Offline Payments.

3.3 Provider-Customer Contract

Unless expressly stated otherwise, the contract for a Provider Service is between the Service Provider and the Customer. The Service Provider, not Reservai, is responsible for the Provider Service, its description, price, licensing, quality, safety, delivery, cancellation policy, consumer disclosures, invoices, warranties, and after-sales obligations.

3.4 No Agency or Employment

Use of the Platform does not create an employment, franchise, partnership, joint venture, fiduciary, or general agency relationship between Reservai and a User. A Service Provider may not make commitments on Reservai's behalf.

4. ACCOUNTS, ELIGIBILITY, AND VERIFICATION

4.1 Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. A Service Provider must operate a lawful business, hold all licences, registrations, and approvals required for its Provider Services in every country and locality where it operates, and be authorised to conduct business there.

4.2 Country Availability and Sanctions

The Platform, individual features, and specific payment methods are not available in every country and may be added, restricted, or withdrawn. Availability of card payments depends on the countries and business categories supported by the relevant Payment Processor; where card processing is unavailable, a Service Provider may still operate using Offline Payments. You must not use the Platform if you, your business, your beneficial owners, or your country of operation are subject to applicable sanctions, embargoes, or export-control restrictions, and you confirm that you are not.

4.3 Accurate Information

You must provide accurate, complete, and current registration, identity, business, tax, contact, and payment information. You must promptly update information that changes. We may rely on information held in your Account, including the country, currency, and time zone you configure.

4.4 Security

You are responsible for safeguarding Account credentials, devices, email accounts, one-time codes, API keys, and gateway credentials. You must notify us promptly at [email protected] if you suspect unauthorised access. You are responsible for activity performed through your Account unless mandatory law provides otherwise.

4.5 Staff Users

A Service Provider controls its Staff Users, roles, and permissions and is responsible for their actions. Staff access must be removed promptly when no longer authorised. Reservai may treat a Staff User's action as an action of the Service Provider.

4.6 Verification and Compliance Checks

Know Your Customer ("KYC"), identity, beneficial ownership, and merchant underwriting for card payments are performed by the Service Provider's own Payment Processor under its agreement with that processor, and payment functionality depends on that processor's approval. Reservai may separately request business, licence, tax, contact, sanctions, or fraud-related information for billing, compliance, and platform-integrity purposes. Failure to provide satisfactory information may restrict payment functionality or Platform access.

5. SERVICE PROVIDER TERMS

5.1 Provider Responsibility

Each Service Provider is solely responsible for:

• the accuracy of Provider Content, prices, taxes, duration, capacity, availability, resources, add-ons, branches, and policies;
• the legality, quality, safety, suitability, and fulfilment of Provider Services;
• maintaining licences, permits, qualifications, insurance, staff approvals, and equipment certifications required where it operates;
• honouring confirmed Bookings and advertised terms;
• providing required pre-contract information, receipts, tax invoices, warranties, cancellation and withdrawal rights, and consumer notices in the required language and form for each market it serves;
• ensuring that Staff Users, contractors, resources, premises, and equipment are available and suitable;
• collecting payment from its Customers and issuing any refund that is due;
• responding to Customers, complaints, incidents, disputes, refunds, and regulatory enquiries; and
• keeping its own accounting, tax, and consumer records where required by law.

5.2 Local Law Compliance

A Service Provider is responsible for identifying and complying with the laws of every country in which it offers or delivers Provider Services, including consumer protection, distance-selling and cooling-off rules, pricing and tax display rules, deposit and cancellation-fee limits, accessibility, employment, health and safety, marketing, and data-protection law. Platform settings are configurable tools; selecting a setting does not mean the resulting policy is lawful in a particular market.

5.3 Service Configuration

The Service Provider must review all settings before publishing, including price, currency, tax, deposits, payment methods, availability, time zone, resources, buffers, add-on charge units, capacity, recurring rules, cancellation windows, refund percentages, no-show terms, and intake questions. Reservai applies the configuration stored in the Platform and is not responsible for an unintended result caused by incorrect or incomplete settings.

5.4 Customer Data

A Service Provider may access Customer information only for legitimate booking, fulfilment, support, legal, and permitted marketing purposes. It must not sell Customer data, use it unlawfully, or contact Customers in breach of applicable consent and direct-marketing rules in the Customer's country.

5.5 Regulated and High-Risk Services

The Service Provider must not offer a regulated or high-risk service unless it has all required approvals and the service is permitted by Reservai and by the applicable Payment Processor's prohibited-business rules. Reservai may request evidence, impose conditions, or remove a listing.

6. CUSTOMER TERMS

6.1 Booking Information

Customers must provide accurate contact, identity, participant, address, and other information reasonably required for the Booking. A Customer must review the service description, price breakdown, currency, date and time, resource selection, add-ons, policies, and payment method before confirmation.

6.2 Who You Are Contracting With

Your contract for the service is with the Service Provider, and your payment is made to the Service Provider or its Payment Processor, not to Reservai. Questions about the service, its price, its delivery, or a refund should be raised with the Service Provider in the first instance.

6.3 Provider Terms

A Customer must comply with the Service Provider's lawful policies disclosed before confirmation, including arrival, safety, eligibility, cancellation, deposit, refund, no-show, venue, equipment, and conduct requirements. Mandatory consumer rights in your country continue to apply.

6.4 Attendance and Conduct

Customers must attend on time, provide reasonable cancellation notice, follow safety instructions, treat staff and property respectfully, and pay amounts lawfully due. A Service Provider may refuse or stop a Provider Service where reasonably necessary for safety, legality, abusive conduct, intoxication, non-payment, or a material breach of disclosed requirements.

7. BOOKINGS, RECURRING SERVICES, AND POLICIES

7.1 Booking Confirmation

A Booking is confirmed only when the Platform displays or sends a confirmation and any required payment, deposit, verification, or acceptance condition is satisfied. A pending, open, quoted, awaiting-payment, failed, expired, or abandoned flow is not necessarily a confirmed Booking.

7.2 Availability, Time Zones, and Conflicts

Availability is generated from Platform records and Service Provider settings, and times are shown according to the time zone configured for the Provider Service. Availability may change before confirmation. Reservai may block, release, or propose an alternative slot where a conflict, hold expiry, capacity issue, failed payment, amendment, or recurring-series conflict occurs. Customers booking across time zones must confirm the local time of the appointment.

7.3 Recurring Bookings

A recurring Booking contains multiple occurrences governed by the displayed frequency, occurrence count, start date, availability, and payment policy. Depending on the Provider Service, the Customer may pay the full series upfront or pay each occurrence separately. A failed or missing payment may prevent a later occurrence from being confirmed or funded. Cancelling or changing one occurrence does not automatically cancel or change the entire series unless the Platform expressly states otherwise.

7.4 Amendments

An amendment may change availability, price, tax, deposit, add-ons, quantity, duration, resources, payment status, or refund entitlement. Additional amounts may be collected by the Service Provider, and eligible reductions may result in a refund issued by the Service Provider according to the applicable policy, its Payment Processor's capability, and law.

7.5 Cancellations and No-Shows

Cancellation and no-show outcomes are determined by the Service Provider's policy disclosed before confirmation, the timing and reason for cancellation, the payment already collected, and mandatory law. The Platform may calculate retained amounts and refunds from the configured policy. A Service Provider remains responsible for ensuring its policy is lawful and fairly disclosed in each market it serves, and for actually issuing any refund due through its own payment account.

7.6 Completion Status

Providers and Customers must use booking statuses honestly. Reservai may apply automated status transitions or completion rules shown in the Platform. A status is an operational record and does not by itself determine legal liability or remove a party's rights.

8. PAYMENTS AND PAYMENT METHODS

8.1 Available Payment Methods

On this Platform, Booking payments are taken either through a Provider-Owned Gateway or as an Offline Payment. Payment links against the Service Provider's own gateway may also be available where supported. Availability depends on the Service Provider, Provider Service, country, currency, processor, deposit settings, risk controls, and Platform configuration.

8.2 No Reservai-Collected Payments or Payouts

Reservai does not collect Booking funds, does not hold balances on behalf of Service Providers or Customers, and does not make payouts on this Platform. Card payments settle under the Service Provider's own processor account. Offline Payments are received directly by the Service Provider. Reservai records these transactions for reporting, commission, and reconciliation purposes only. A payment-related record in the Platform is an operational record and is not a statement that Reservai holds any money for you.

8.3 Payment Authorisation and Capture

A processor may authorise, capture, settle, reverse, or decline a payment at different times. A displayed authorisation does not guarantee settlement. Reservai may support immediate payment, deposit collection, payment holds, later collection, or payment links according to the Booking configuration and processor capability.

8.4 Card Information

Full card numbers are handled by supported Payment Processors and are not stored by Reservai. A processor may return a token or payment-method reference that enables authorised future charges, recurring payments, balance collection, or refunds. Use of a Payment Processor is subject to its terms and privacy notice, and the Customer's payment for a Booking is subject to the terms of the Service Provider's processor.

8.5 Deposits and Balances

A Service Provider may require a fixed or percentage deposit. The remaining balance may be collected later through a supported method. Deposits may restrict Offline Payment availability. Deposit refunds and retained amounts follow the disclosed policy and mandatory law, and are issued by the Service Provider.

8.6 Currency and Conversion

A Service Provider selects its operating currency where supported, and Bookings are priced in that currency. Platform charges to Service Providers are billed in United States dollars unless the Platform states otherwise. If the Platform converts amounts for billing, reporting, or reconciliation, it may use a configured exchange rate and rounding method, which may differ from a market or bank rate at the time. Banks, card issuers, and Payment Processors may apply their own conversion rates and cross-border fees.

9. PROVIDER-OWNED PAYMENT GATEWAY

9.1 Separate Processor Relationship

A Service Provider that connects its own supported gateway enters into a separate agreement with that Payment Processor and is responsible for satisfying the processor's onboarding, KYC, merchant, technical, security, reserve, prohibited-business, and ongoing compliance requirements. Reservai is not a party to that agreement and cannot approve, appeal, or override a processor's decision.

9.2 Direct Settlement

Payments processed through a Provider-Owned Gateway settle under the Service Provider's processor account and payout schedule. Reservai does not control the processor's settlement timing, reserves, holds, conversion, or payout decisions, and does not receive, hold, or forward those funds.

9.3 Provider Responsibility

For Provider-Owned Gateway transactions, the Service Provider is responsible for:

• the validity and security of its gateway credentials and connected account;
• processor charges, merchant fees, reserves, negative balances, taxes, and currency conversion;
• refunds, partial refunds, reversals, disputes, retrieval requests, chargebacks, and evidence;
• ensuring sufficient gateway funds and permissions for refunds and adjustments;
• monitoring processor notices, webhook status, account restrictions, and payout failures;
• meeting payment-card, consumer, anti-fraud, anti-money-laundering, sanctions, and data-security obligations applicable to it; and
• reconciling its processor account with Platform booking and transaction records.

9.4 Reservai Platform Charges Still Apply

Taking payment through your own gateway or as an Offline Payment does not remove Reservai plan fees, Commission, overages, AI charges, or other Platform charges. Those charges are owed by the Service Provider to Reservai separately from the Booking funds it receives. The applicable charge is the amount shown in the Service Provider's current plan, payment settings, billing statement, or transaction breakdown.

9.5 Gateway Failure or Disconnection

Reservai may disable a gateway or affected payment method if credentials are invalid, verification is incomplete, a webhook is unhealthy, the processor reports a restriction, fraud or security risk is suspected, or continued operation could harm Users or the Platform. The Service Provider remains responsible for existing Bookings and amounts already processed, and should offer an alternative payment method where its gateway is unavailable.

9.6 Changing Gateway or Payment Method

Changing, replacing, or disconnecting a gateway may affect only new transactions. Existing Bookings, deposits, recurring occurrences, refunds, and disputes may continue under the payment account originally used, and the Service Provider must retain access to that account until those obligations are complete.

10. PLANS, FEES, COMMISSIONS, AND BILLING

10.1 Current Pricing Controls

Commission rates, fixed transaction charges, subscription fees, included limits, overage prices, AI subscription charges, AI usage allowances, processor charges, and other fees may change. The current amount displayed on the relevant Plan, Subscription, Billing, Payment Settings, pricing, or checkout screen is incorporated into these Terms. No percentage or monetary example elsewhere should be treated as a permanent rate.

10.2 Commission Scenarios

Different Commission rules may apply to Provider-Owned Gateway transactions, Offline Payments, payment links, cancellations, no-shows, refunds, or other scenarios. Commission is a Platform charge payable by the Service Provider and is not deducted from Customer payments by Reservai. The Service Provider authorises Reservai to calculate and record the applicable charge using the active configuration when the relevant event occurs.

10.3 Subscription and Overage Billing

A plan may include limits for branches, staff, services, features, transactions, AI usage, or other units. Usage beyond an included limit may create an overage charge. Billing statements may include plan fees, overages, AI charges, adjustments, taxes, credits, and outstanding balances.

10.4 AI Billing

AI Features may require a paid add-on and may include a usage allowance. Additional usage may be billed according to the current unit and rate shown in the plan or billing interface. System records of measured AI usage will control unless the User demonstrates a material error.

10.5 Payment of Platform Balances

Because Reservai does not hold Booking funds on this Platform, Platform charges are settled by the Service Provider directly. Reservai may charge an authorised saved billing method, apply available credits, or issue an invoice or statement. The Service Provider must keep a valid billing method on file where required and must pay each statement by its due date. The Service Provider authorises recurring charges where it enables auto-charge or saves a payment method for billing. Overdue amounts may result in restricted features, suspended payment methods, or Account suspension, and may bear interest or recovery costs to the extent permitted by law.

10.6 Plan Changes and Pricing Changes

Upgrades, downgrades, add-on changes, and cancellations take effect as displayed during the change flow. Reservai may change pricing or plan contents by giving notice required by law. Continued use after the effective date constitutes acceptance, but a User may stop using a paid feature or terminate before the change takes effect where permitted.

10.7 Taxes

Displayed fees may be exclusive or inclusive of tax as indicated. Each party is responsible for its own tax registration, reporting, invoicing, and payment obligations in its own jurisdiction, including any sales tax, VAT, GST, or similar tax due on a Provider Service and any self-assessment or reverse-charge obligation on Platform fees. Reservai may collect tax information and add, deduct, withhold, or report taxes where required by law. Amounts payable to Reservai are net of withholding taxes, which the Service Provider must gross up where lawfully required.

10.8 Refunds of Platform Fees

Platform plan fees, overages, Commission, and AI charges are non-refundable once incurred except where the applicable plan expressly provides otherwise or mandatory law requires a refund. A refund given by a Service Provider to its Customer does not automatically reverse a Platform charge.

11. AI FEATURES

11.1 Assistive Technology

AI Features may help Users discover services, answer questions, select branches or resources, check availability, choose add-ons, request a quote, create or manage a Booking, and continue to checkout. AI-generated language is assistive and may be incomplete, inaccurate, or unexpected.

11.2 Authoritative Platform Records

The authoritative price, tax, availability, policy, payment status, and Booking result are the structured records and confirmations produced by the Platform, not an informal or illustrative AI statement. Users must review the final summary and price before confirming. Reservai may refuse an AI-requested action that fails validation, authorisation, policy, payment, or availability checks.

11.3 Disclosure of Automated Interaction

Where a Customer interacts with an AI Booking Assistant, that interaction is with automated software rather than a human agent. A Service Provider using AI Features must not present the assistant as a natural person and must comply with any disclosure, transparency, or automated-decision requirements applicable in the markets it serves.

11.4 Provider Responsibility for AI Context

Service Providers are responsible for the Provider Content and settings supplied to AI Features. They must keep service descriptions, prices, policies, availability, resources, and instructions accurate. The Service Provider must not configure an AI Feature to make misleading claims, discriminate unlawfully, provide prohibited advice, or perform an unlawful action.

11.5 No Professional Advice

AI Features do not provide legal, medical, financial, safety, engineering, or other regulated professional advice. A User must obtain qualified professional advice where appropriate and must not rely on AI output for an emergency or high-impact decision.

11.6 Human Review and Customer Support

Users should review AI-assisted actions before confirmation and contact the Service Provider or Reservai support if an output appears wrong. Reservai may monitor, test, restrict, pause, or update AI Features to improve safety, accuracy, cost control, and performance.

11.7 AI Data and Third-Party Providers

Prompts, messages, Booking context, Provider Content, and technical metadata may be processed by Reservai and contracted AI or infrastructure providers, which may be located outside your country, to operate the feature, subject to our Privacy Policy and applicable data-protection requirements. Users must not submit sensitive, confidential, regulated, or third-party personal data unless they are authorised and it is necessary for the Booking or support purpose.

11.8 AI Restrictions

Users must not use AI Features to generate or facilitate illegal, fraudulent, deceptive, abusive, discriminatory, infringing, harmful, sexually exploitative, violent, or malicious content; to impersonate another person; to extract system instructions or credentials; to bypass safeguards or usage limits; or to conduct automated attacks, scraping, or security testing without written permission.

12. SETTLEMENT, REFUNDS, DISPUTES, AND CHARGEBACKS

12.1 Settlement Is Between Provider and Processor

Reservai does not pay out funds on this Platform. Card payments settle through the Service Provider's own Payment Processor, and Offline Payments are collected directly by the Service Provider. The Service Provider must resolve settlement, reserve, hold, and payout matters directly with its Payment Processor while continuing to pay amounts owed to Reservai.

12.2 Refunds

Refunds are issued by the Service Provider through the payment account that received the payment, or in cash where the payment was an Offline Payment. Refund method and timing depend on the original payment method, Service Provider policy, reason for refund, processor capability, available funds, and applicable law. The Service Provider must maintain sufficient funds and permissions in its payment account to meet refund obligations. Processor and bank timelines are outside Reservai's control, and Reservai cannot refund a payment it never received.

12.3 Chargebacks and Reversals

A Payment Processor or bank may reverse a transaction or charge a dispute fee. Because the transaction is the Service Provider's, the Service Provider must respond to and is responsible for chargebacks, reversals, processor fees, refunds, penalties, and negative balances relating to its Provider Services, except to the extent caused solely by Reservai's proven error. Reservai may make relevant Platform booking records available to support the Service Provider's evidence, and may invoice or offset amounts owed to it.

12.4 Platform Dispute Assistance

Reservai may provide a ticket or dispute workflow, request evidence, apply Platform records, or facilitate communication. Any administrative decision relates to Platform handling and does not make Reservai the provider of the underlying service, the holder of the funds, or a guarantor, and does not prevent a party from exercising non-waivable legal rights.

13. DATA PROTECTION AND PRIVACY

13.1 Privacy Policy

Our Privacy Policy explains how Reservai collects, uses, discloses, retains, and protects personal data. It forms part of these Terms.

13.2 Roles of the Parties

Depending on the processing activity, Reservai and a Service Provider may each act as an independent controller, or Reservai may process data on the Service Provider's behalf. Each party is responsible for identifying and complying with its own legal role and obligations under the data-protection law applicable to it, and for entering into any additional processing terms that law requires.

13.3 Provider Instructions and Notices

A Service Provider must provide required privacy notices, establish a valid lawful basis and obtain consent where required, configure intake fields proportionately, respect data-subject rights, and avoid collecting unnecessary sensitive data. It must respond promptly where Reservai forwards a Customer privacy request relating to Provider-controlled data.

13.4 Security and Incidents

Users must use reasonable security measures and notify Reservai promptly of an actual or suspected data breach, credential compromise, or unauthorised disclosure involving the Platform. Reservai may take protective measures, including revoking sessions, rotating credentials, restricting access, or notifying affected parties and authorities where required.

13.5 International Processing and Transfers

Reservai operates from the United Arab Emirates and uses hosting, communications, payment, and AI providers that may process data in several countries. By using the Platform, you understand that personal data may be transferred to and processed in countries other than your own, including the United Arab Emirates. Reservai will apply the transfer safeguards required by applicable law, and each party is responsible for the safeguards applicable to transfers it initiates.

14. CONTENT AND INTELLECTUAL PROPERTY

14.1 Reservai Rights

Reservai and its licensors own the Platform, software, design, branding, documentation, databases, workflows, and related intellectual property. Subject to these Terms, Reservai grants Users a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose.

14.2 Provider Content

The Service Provider retains its rights in Provider Content and grants Reservai a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, display, distribute, translate, and otherwise use that content as reasonably necessary to operate, secure, promote, and improve the Platform and the Service Provider's listings. The Service Provider confirms it has all necessary rights and consents.

14.3 Feedback

If a User provides suggestions or feedback, Reservai may use it without restriction or compensation, provided this does not transfer ownership of the User's confidential information or Provider Content.

15. THIRD-PARTY SERVICES AND EMBEDS

15.1 Third-Party Providers

The Platform may depend on Payment Processors, AI model providers, email and messaging services, hosting services, maps, identity tools, analytics, banks, and other third parties. Their services are governed by their own terms and may be changed, restricted, or unavailable, including on a country-by-country basis.

15.2 Embedded Experiences

A Service Provider may embed supported booking forms, portals, or AI chat experiences on an authorised domain. The Service Provider is responsible for its website, domain security, cookie and privacy notices, visitor consent, accessibility, surrounding content, and compliance with third-party website rules. Reservai may require domain allow-listing and may block unauthorised origins.

15.3 External Links

Links to third-party websites do not constitute endorsement. Reservai is not responsible for external content, availability, security, or practices.

16. ACCEPTABLE USE

16.1 Prohibited Services and Conduct

Users must not use the Platform to:

• offer, purchase, promote, or facilitate an illegal, unsafe, fraudulent, or prohibited service;
• violate sanctions, export controls, anti-money-laundering, anti-bribery, consumer, employment, licensing, tax, privacy, or intellectual-property laws in any applicable jurisdiction;
• engage in harassment, discrimination, hate, threats, violence, sexual exploitation, gambling, or prohibited substance activity;
• publish false reviews, misleading prices, fabricated availability, deceptive claims, or impersonations;
• send spam or unlawful marketing communications;
• introduce malware, probe vulnerabilities, bypass access controls, scrape at scale, reverse engineer, overload, or disrupt the Platform;
• share, resell, sublicense, or provide unauthorised access to an Account or Platform feature;
• circumvent Commission, plan limits, metering, payment controls, safety checks, or billing, including by moving a Booking off-Platform to avoid Platform charges;
• represent to a Customer that Reservai holds, guarantees, insures, or is responsible for the Customer's payment; or
• use Platform data to build a competing database, model, or service except with written permission.

16.2 Investigation

Reservai may investigate suspected violations, preserve evidence, restrict content or transactions, cooperate with Payment Processors and lawful authorities, and take action reasonably necessary to protect Users and the Platform.

17. COMMUNICATIONS AND REVIEWS

17.1 Service Communications

Users agree to receive transactional communications needed for registration, one-time-code verification, security, Bookings, amendments, cancellations, payments, invoices, refunds, disputes, billing, support, and material service notices. Delivery is not guaranteed and Users must monitor their Accounts.

17.2 Marketing

Marketing communications are subject to the consent and opt-out requirements applicable in the recipient's country. Transactional or legally required messages may continue after a marketing opt-out.

17.3 Reviews

Reviews must be genuine, relevant, and lawful. Reservai may moderate, reject, remove, or restrict reviews and responses that violate these Terms, but does not guarantee that all published reviews are accurate. Service Providers may respond only through available Platform features.

18. DISCLAIMERS, INDEMNITY, AND LIMITATION OF LIABILITY

18.1 Platform Availability

The Platform is provided on an "as available" basis. Reservai does not guarantee uninterrupted, error-free, or completely secure operation, a particular business result, a minimum number of Bookings, or continued availability of a feature, processor, integration, AI model, payment method, or country.

18.2 Provider Services

Reservai does not control or guarantee the identity, conduct, licensing, quality, safety, legality, availability, or suitability of a Service Provider or Provider Service. Users must make their own assessment and exercise appropriate care.

18.3 Payment, Third-Party, and AI Limitations

Reservai is not responsible for a third party's outage, restriction, settlement decision, data practice, or service failure, and is not responsible for a Service Provider's failure to deliver a service, issue a refund, or account for funds it has received. AI output may contain errors and must be reviewed as described in Section 11.

18.4 Limitation of Liability

To the maximum extent permitted by law, Reservai is not liable for indirect, incidental, special, punitive, or consequential loss; loss of profit, revenue, goodwill, opportunity, anticipated savings, or data; or loss arising from a Provider Service, User conduct, third-party service, payment reversal, or unauthorised Account access.

To the maximum extent permitted by law, Reservai's total aggregate liability to a Service Provider arising from or relating to the Platform and these Terms will not exceed the Platform fees actually paid by that Service Provider to Reservai during the six months immediately preceding the event giving rise to the claim. Reservai's total aggregate liability to a Customer will not exceed the amount the Customer paid in connection with the Booking giving rise to the claim. These limits do not apply where liability cannot lawfully be limited.

18.5 Non-Excludable Liability

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability or mandatory right that cannot lawfully be excluded or limited under the law applicable to you.

18.6 Indemnity

To the maximum extent permitted by law, a Service Provider will defend, indemnify, and hold harmless Reservai and its officers, employees, and contractors from third-party claims, losses, penalties, chargebacks, taxes, costs, and reasonable legal fees arising from its Provider Services, Provider Content, Staff Users, payment account, collection or refund of Customer payments, customer contract, legal non-compliance, or breach of these Terms. A Customer will indemnify Reservai for third-party claims arising from the Customer's unlawful conduct or material breach. Reservai will provide reasonable notice and cooperation, and the indemnifying party may not settle a claim in a manner that admits liability for or imposes obligations on Reservai without consent.

19. SUSPENSION AND TERMINATION

19.1 Termination by a User

A User may stop using the Platform and may request Account closure through available settings or support. Closure does not cancel confirmed Bookings, erase outstanding payment obligations, reverse incurred fees, or remove records that Reservai must retain.

19.2 Suspension or Termination by Reservai

Reservai may restrict, suspend, or terminate an Account, listing, payment method, integration, AI Feature, or transaction where reasonably necessary because of legal, sanctions, or processor requirements, overdue billing, fraud or security risk, harmful conduct, repeated complaints, failed verification, unauthorised access, a material breach, insolvency, or risk to Users or the Platform. Reservai may also withdraw the Platform from a country. Where appropriate and lawful, Reservai will give notice and an opportunity to remedy.

19.3 Effect of Termination

Upon termination, access rights end. Reservai may retain or delete data according to its Privacy Policy and legal obligations. A Service Provider remains responsible for completing or lawfully cancelling outstanding Bookings and for refunds owed to its Customers. Provisions concerning payment, tax, disputes, data, intellectual property, disclaimers, liability, indemnity, governing law, and accrued rights survive termination.

20. GOVERNING LAW AND DISPUTES

20.1 Informal Resolution

Before starting formal proceedings against Reservai, the claimant should send a written notice to [email protected] describing the issue, relevant Booking or Account details, requested resolution, and supporting documents. The parties will attempt in good faith to resolve the dispute.

20.2 Provider-Customer Disputes

A dispute concerning the quality, delivery, safety, legality, cancellation, refund, or price of a Provider Service is between the Service Provider and Customer. Reservai may facilitate communication or administer a Platform process but is not required to act as a court, arbitrator, insurer, or guarantor, and does not hold the funds in question.

20.3 Governing Law and Jurisdiction

These Terms are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without regard to conflict-of-laws principles. Subject to Section 20.4, the courts of Dubai, United Arab Emirates have exclusive jurisdiction over disputes arising from or relating to these Terms or the Platform.

20.4 Consumers

If you use the Platform as a consumer, this Section does not deprive you of the protection of the mandatory consumer-protection laws of your country of habitual residence, and you may be entitled to bring proceedings in, and rely on the mandatory law of, the courts of that country where applicable law so provides.

21. GENERAL PROVISIONS

21.1 Changes to These Terms

Reservai may update these Terms to reflect legal, operational, security, payment, AI, or product changes. Material changes will be notified as required by law. The updated date will be shown above. Continued use after the effective date constitutes acceptance.

21.2 Assignment

A User may not assign these Terms or transfer an Account without Reservai's written consent. Reservai may assign these Terms in connection with a reorganisation, merger, acquisition, financing, or transfer of all or part of its business, subject to applicable law.

21.3 Severability and Waiver

If a provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions continue. A failure to enforce a provision is not a waiver.

21.4 Force Majeure

Reservai is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, government action, sanctions, utility or telecommunications failure, cyberattack, labour disruption, epidemic, processor outage, banking failure, or cloud-service interruption.

21.5 Entire Agreement and Order of Precedence

These Terms, the Privacy Policy, and any feature-specific or transaction-specific terms presented by Reservai form the agreement governing Platform use. For a specific charge or transaction, the plan, billing, payment, or checkout information expressly displayed for that transaction takes precedence over a general description in these Terms. A Service Provider's terms govern its Provider Service but do not alter Reservai's rights or obligations without written agreement.

21.6 Notices

Reservai may send notices through the Platform, email, or other contact method recorded in the Account. Notices to Reservai must be sent to the contact details below. A notice is deemed received as provided by applicable law or, where law is silent, when delivered through the Platform or email without a delivery-failure notice.

22. CONTACT INFORMATION