{info} Customer reviews give you valuable feedback and social proof for each service you offer. Customers can leave a review and a star rating after completing a booking.
Every review passes through a moderation process before it appears publicly. Here is how it works:
{warning} You cannot appeal a rejected review. If you believe a review was rejected in error, contact Reservai support.
Once a review is approved, you can reply to it publicly. Your reply appears below the customer's original review on your service page.
Open the Reviews page from the Growth section of the sidebar.
| Feature | What it does |
|---|---|
| Search bar | Type a service name or customer name to find matching reviews |
| Status filter | Show only Pending, Approved, or Rejected reviews — or clear the filter to see all |
The page lists 15 reviews at a time. Use the pagination controls at the bottom to navigate between pages.
Every review card shows a colored status badge:
| Status | Badge Color | Meaning |
|---|---|---|
| Pending | Yellow | Waiting for the platform team to review |
| Approved | Green | Published on your service page; you can reply |
| Rejected | Red | Removed from the system; not visible to customers |
Each review card displays:
{info} Reviews with a rejected status are read-only. You can only reply to approved reviews.
Replying to reviews shows customers that you value their feedback. Your reply appears publicly below their review.
To reply to a review:
You can edit an existing reply at any time — click Edit Reply and update the text.
{info} You cannot reply to reviews that are pending or rejected. Only approved reviews allow replies.
When a customer views your service page, they see each approved review along with your reply underneath it. The reply shows your business name, your avatar, and the date you replied.