Verification (KYC)

{info} Verification (also called KYC — Know Your Customer) is an identity and business document review that some countries require of platform providers. It does not affect your ability to create services, accept bookings, take payments, or manage your day-to-day operations.

Overview

KYC verification confirms your identity or business details so your account meets the compliance requirements that apply in your operating country. The process is managed by the Reservai platform team.

You will only see the Verification page if your country's policy requires it.

What KYC Affects (and What It Doesn't)

Your platform operations continue fully regardless of your verification status.

Capability Without KYC With Approved KYC
Access your dashboard ✅ Fully available ✅ Fully available
Create and manage services ✅ No restrictions ✅ No restrictions
Configure branches, resources, and schedules ✅ No restrictions ✅ No restrictions
Accept customer bookings ✅ Fully operational ✅ Fully operational
Take payments through your own gateway ✅ Fully operational ✅ Fully operational
View transactions and reports ✅ Fully available ✅ Fully available
Submit or resubmit KYC documents ✅ Available (if required) N/A — already verified

{primary} You will not face any service creation limits, booking restrictions, or feature lockouts while your KYC is pending or under review.

When Verification Is Required

The Verification link appears in your sidebar between Profile Settings and Booking Widget when:

  • Your country's payment policy mandates identity or business document verification
  • Your previous verification has expired and needs renewal

Once your documents are approved, the link disappears from the sidebar until your verification nears expiry or expires.

{info} If you do not see the Verification link, no documents are required for your account at this time.

Submitting Your Documents

  1. Click Verification in the sidebar.
  2. Fill in the required fields. The fields shown are configured by the platform for your country — they typically include identity documents (passport, national ID), business registration documents (trade license, business registration certificate, tax certificate), or both.
  3. Upload any required files (clear scans or photos of the original documents, up to 10 MB each).
  4. Click Submit.

The Reservai team reviews your submission and you will receive a notification when the review is complete.

{warning} You cannot resubmit while your current submission is still under review. Wait for the review outcome before submitting again.

Verification Statuses

Status What It Means What You Can Do
Pending Your documents have been submitted and are awaiting review by the platform team Continue operating normally. All features remain available.
Approved Your documents have been verified and accepted Nothing further is needed until your verification expires.
Rejected Your documents could not be verified Review the rejection reason provided by the platform team, correct the issue, and resubmit. All features remain available during this time.

Resubmitting After Rejection

If your submission is rejected:

  1. Open the Verification page — the form will be pre-filled with your previous entries for easy correction.
  2. Review the rejection reason provided by the platform team.
  3. Update the incorrect information or upload new, clearer documents.
  4. Click Submit again.

Your new submission resets to Pending status and enters the review queue.