Tickets

{info} Tickets are how you contact Reservai support and manage booking disputes. Each ticket creates a conversation thread with the support team.

• Overview
• Creating a Ticket
• Viewing Tickets
• Replying to a Ticket
• Ticket Statuses
• Ticket Types
• Priority Levels

Overview

Every ticket has a unique number (e.g. TKT-2606-0001) that you can reference when speaking to support. Tickets track the full conversation history, so you never lose context.

You can open a ticket for two reasons:

• Support — ask a question or report a technical issue
• Dispute — raise a concern about a specific booking (e.g., a customer claims they didn't receive a service)

{info} Disputes can only be created through a booking's dispute action, not from the ticket page directly.

Creating a Ticket

1. From the sidebar, go to Support > Tickets.
2. Click Create Ticket.
3. Fill in the details:

4. Click Submit Ticket. Your ticket is created and assigned an Open status.

The support team will review your ticket and respond. You will receive a notification when they reply.

Viewing Tickets

The Tickets page lists all your support and dispute tickets. Each row shows:

• Ticket number — click to open the ticket and see the full conversation
• Subject — the issue summary
• Type — Support or Dispute
• Priority — Low, Medium, or High
• Status — Open, In Progress, or Closed
• Last reply — the most recent message in the conversation

Use the Status filter to show only Open, In Progress, or Closed tickets. The list is sorted by most recent activity.

Replying to a Ticket

1. Open a ticket from the list.
2. You will see the full conversation history with the support team.
3. Type your reply in the text box at the bottom (max 5,000 characters).
4. Click Send Reply. Your reply is added to the conversation.

{warning} Once a ticket is closed, you cannot add more replies. If you need further help, create a new ticket and reference the closed ticket number.

Ticket Statuses

Each ticket goes through these stages:

Ticket Types

Priority Levels